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Opportunities In The Financial Industry

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Marketing Manager
Visit Transportation Federal Credit Union

Marketing Manager

Transportation Federal Credit Union (TFCU), a $280 Million, 5-Star rated financial institution located in Alexandria, VA is looking for a marketing professional to join their team as the Marketing Manager

Reporting to the SVP Member Experience, this role oversees the daily operations of the department, and develops objectives, policies and plans for the marketing activities of the credit union.  This position is charged with oversight of the credit union marketing, digital experience, and community relationship efforts. The Marketing Manager will achieve organization goals, service expectations, and be a key contributor to completing strategic objectives. Other duties include:

  • Contribute to development of the strategic marketing plan, department budget, and annual department objectives based on corporate objectives.

 

  • Direct the development of promotional campaigns, and all publications, media and in-branch advertising, direct mail, and online communications ensuring that all activities and materials achieve goals set forth in the marketing plan, analyzing effectiveness and making recommendations for improvements and/or future utilization. Ensure brand and message consistency through all channels.

 

  • Oversee advertising placement, credit union website, web presence and social networking sites, in-branch collateral, and all static marketing channels to ensure accuracy and completeness of messages, consistency with brand, compliance, and timely updating.

 

  • Maintain a strong community presence and build brand awareness through on-site business events, networking, and other business outreach activities. Ensures partner representatives are supplied with credit union brochures, forms, and other related materials.

 

  • Maintain positive lines of communication between Marketing department, frontline staff, and all credit union employees as appropriate regarding marketing activities, promotional results, and upcoming programs. Keep staff informed and prepared for marketing initiatives and campaigns, etc.

 

  • Utilize database (MCIF) to generate marketing lists, create research reports, plan campaigns, and track response rates and ROI of campaigns.

Bachelor’s degree plus five years or more experience in marketing, advertising, public relations, product development, or communications management required. Experience in Financial Services, leading a team and managing vendor relationships preferred.

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Real Estate Operations Manager
Visit Park Community Credit Union

Real Estate Operations Manager

Park Community Credit Union was established in 1965 to serve the employees of General Electric’s Appliance Park in Louisville, Kentucky, hence the name “Park” Community Credit Union. Approaching $1.2 Billion in assets and 17 branches they serve the larger communities they are in, being Louisville Metro, Southern Indiana, and the Bluegrass Region including Lexington, Richmond, and Berea. At Park Community they STRIVE (Serve you, Thank you, Respect you, Inform you, Value your time, and Exceed your expectation) to be a full-service financial institution where it’s always your life, your money, and your way. At Park Community they know you are a member and not a number and the first thing they will do is lend an ear. 

The credit union is seeking an experienced default services professional to join their team as the Real Estate Operations Manager.  They will assist the credit union in the achievement of its mission to always make a positive difference in each member's financial life. This is accomplished by providing the highest quality of service to internal/external members, identifying their financial needs and recommending products and services that would meet those needs. Additionally, you are responsible for directing departmental activities related to real estate underwriting, loan processing and closing, accurate documentation and servicing to meet credit union objectives.

Essential Functions and Responsibilities:

20%     While meeting the service standards for the credit union, supervise the activities of the mortgage personnel, including loan underwriting, loan processing, loan closing, loan servicing, external audits, and mortgage compliance (i.e.: HMDA, MERS, etc.).

15%     Oversee and evaluate products and procedures currently in place and implement changes as needed. Assist in system and loan documentation changes required for new loan products and promotions.

15%     Direct personnel activities of the department including job assignments, staff training and development, performance appraisals, compensation reviews, promotions and transfers.

10%     Maintain relationships with, vendors, attorneys, etc. promoting business interests of the department. Understand loan delivery to secondary investors and oversee the process to ensure timely delivery of sold loan files.

10%     Maintain relationships with branch loan personnel offering assistance and guidance on real estate lending matters as needed.

10%     Work directly with Mortgage Sales Manager to ensure files are being submitted accurately, processed and closed timely, and ensure member satisfaction in the lending process to meet department production and service goals.

10%     Produce and review management control reports and compare actual results to planned budget  projections. Focus on meeting department goals as they relate to overall organizational objectives.

5%       Stay abreast of all laws and regulations as they relate to mortgage lending. Ensure all lending activities are in compliance to minimize credit union risk.

5%       Performs other duties as assigned.

The selected candidates will have a solid background and understanding of all mortgage operations and government regulations, prior mortgage underwriting experience is required. A minimum of five years similar or related experience with demonstrated management, supervisory, and organizational abilities; strong analytical, communication, research and problem-solving skills required.  (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree also required.

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Chief Information Officer
Visit Oregon State Credit Union

Chief Information Officer

With over $2.2 Billion in assets, located in Corvallis, OR, Oregon State Credit Union is looking for a technology leader to join their team as the Chief Information Officer.

Established in 1954, this credit union was originally built to serve the unmet needs of  faculty at Oregon State College.  Today, the credit union is a complex organization with 15 branches serving over 135,000 members in 24 counties in the State with a variety of innovative products and services and technological enhancements.  They are known for their impact upon the communities that they serve through donations, grants, scholarships, team member contributions, and financial education and have even been awarded the State’s first ever “Financial  Empowerment Award” for making a positive difference when it comes to improving financial wellness and the empowerment for Oregonians. 

Reporting to the President/CEO, this key executive is responsible for directing, planning, organizing, overseeing and controlling the activities of Administrative Services and the Information Services Division as defined; network services, data processing, communication and security services to ensure the effective, efficient and secure operation of all facilities, technology and automated data processing systems. They will develop strategic plans identifying information systems and technology applications to create new tactical options and to support long and short term business plans to bring to pass an unsurpassed member experience.

They will be responsible for ensuring the development, implementation and maintenance of systems, processes and facilities to support the growth and the strategic and tactical business plans of the organization.  They will actively support and promote the credit union movement through political advocacy and will keep up to date with new technologies and trends. 

This position is a member of the Executive Leadership Team and must perform duties with little direction provided.  The nature of work for this position is widely diverse and of a high degree of complexity.  Decision making, future thinking, strategic planning, budgeting, problem solving and leadership capabilities are in constant demand.  The selected candidate will provide exceptional service to members, coworkers, and business partners, always represent the credit union in a professional manner, have a solid understanding of credit union products and services, be aligned with the organizational mission, vision and core values and be an advocate for the members.  Furthermore, they will have a forward-thinking mindset, collaborative management style, track record of success, excellent communication skills and a passion for the industry.  Bachelor’s degree, at least 10 years of network and data processing operations experience with five or more years in a management role in technology is required. 

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Vice President - Chief Audit Officer
Visit Redstone Federal Credit Union

Vice President - Chief Audit Officer

With over $8 Billion in assets and 670,000 members, located in Huntsville, AL, Redstone Federal Credit Union is one of the most influential and financially stable credit unions in the industry.  Recognized by Bloomberg TV as one of the “World’s Best Credit Unions”, they have been consistently credited with awards ranging from Excellence in Culture, Leadership and Accountability to awards in Operational Excellence, Global Award in Banking, Credit Union of the Year, BBB-Torch Award, Best Bank in Alabama, Best Credit Union in Tennessee, and additional recognition for their impact in the communities they serve.  Redstone Federal Credit Union has a culture of honesty, integrity, member service excellence, and accountability and has achieved some of the highest scores in Member Satisfaction and Employee Engagement. 

 

To continue their success, Redstone Federal Credit Union is seeking a strong audit professional to join their team as the Vice President / Chief Audit Officer.  Under policy direction of the Credit Union’s Supervisory Committee and the CEO, this individual plans, organizes, integrates, directs and evaluates the activities of the Credit Union’s auditing services and operations including technology/cybersecurity; coordinates the external financial audits and federal regulatory examinations; oversees and directs planning and implementation of audit strategic plans;  provides expert professional advice to top management on methods for eliminating or mitigating operational and financial risks and ensuring compliance with professional standards and established policies/procedures; ensures projects are designed and implemented efficiently and effectively; and directs the audit division business continuity planning to minimize risk.

 

This Executive Management position is responsible for managing the policy develop­ment, program planning, fiscal management, administration, and operation of the Internal Audit unit  under their direction. The incumbent is responsible for accomplishing RFCU’s strategic goals and objectives and for ensuring the credit union operates in an efficient, cost-effective, and compliant manner. 

 

Eight years of progressively responsible experience in the Internal Audit function in a large financial insti­tution (preferably a large federal credit union) with at least four years in a management role required. Bachelor’s degree in Finance, Accounting or a related field also required. Certified Internal Auditor (CIA) or Certified Public Accountant (CPA) preferred.

 

About Huntsville, AL

Known as The Rocket City for their role in putting man on the moon, they have carried forward a legacy of innovation. While the metro consists of Madison and Limestone counties, the economic impact and workforce extend across 16 counties in North Alabama and Tennessee. They are recognized in national and international media for the strong economy and job growth, quality of life, and the accomplishments of the companies that call Huntsville home. The ecosystem supports the primary industries of aerospace, defense, information technology, bioscience, and advanced manufacturing, and the education and training systems ensure that they have the talent to keep growing. Huntsville is listed #1 for Most Affordable Place to Live, Top 10 Cities to Raise a Family and Top 20 Leading Metros for Business.  

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VP Information Technology
Visit Greater Texas Credit Union

VP Information Technology

Approaching $1 billion in assets, Greater Texas Credit Union (also known as Aggieland Credit Union in the Brazos Valley) is a financially sound and well-respected financial institution with headquarters located in eclectic Austin, TX.  Founded in 1952, the credit union embraces the philosophy of the industry through its mission to enhance the financial well-being of members while preserving the unique benefits of cooperative ownership.  The credit union has an outstanding opportunity for a technology leader to join their team as the Vice President – Information Technology. 

In this role you will oversee a team of professionals covering the network operations and IT support functions of the credit union. Key responsibilities will include mentoring and continue building a top tier IT team, developing and implementing standard operating procedures and policies, improving our cyber security posture, managing daily IT operations, implementing and supporting new infrastructure and business projects. The overall goal is to ensure high synergies within IT, between IT and lines of business, and with vendors leading to a highly secure and top tier IT operation.

 

Essential duties and responsibilities include:

  • Ensure high synergy and engagement within the IT team and between IT team and lines of business.
  • Work closely with business leaders on supporting and implementing technology to meet the overall strategic plan.
  • Continuously improve the cyber security posture of the credit union.
  • Design and provide metrics on all IT operations including but not limited to: system up time, capacity planning, team member and vendor performance.
  • Implement and maintain business continuity plan and documentation.
  • Implement and maintain IT policies to ensure compliance with regulations.
  • Provide project oversight to ensure completion on time, budget and scope.
  • Proactively identify, evaluate and implement technologies to empower all areas of the credit union.
  • Provide operational perspective and leadership on how to most effectively, efficiently, and ethically manage the procurement, integration, and control of all IT resources to support credit union goals.
  • Develop and maintain effective business relationships with technology vendors and ensure their service levels are adequate for supporting the credit union needs.
  • Plan, design, procure, coordinate and direct IT resources to support the technology infrastructure used by the credit union.
  • Manage all vendor due diligence, risk mitigation and IT audit activities.
  • Participate in IT on-call program.
  • Develop and maintain IT budget.
  • Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures. The BSA training is to be completed within 90 days of employment.

 

The selected candidate will provide exceptional service to members, coworkers and business partners, always represent the credit union in a professional manner, have a solid understanding of credit union products and services and be aligned with the organizational mission, vision, and core values.  Furthermore, they will be a servant leader with strong people skills and experience in IT operations, crisis management, vendor management and problem solving with excellent verbal and written communication skills. 10+ years’ experience in building and developing IT teams, implementing and managing daily IT operations and business/IT projects and hands on experience with cyber security in a fast-paced environment required.  Bachelor’s degree also required and experience working at a credit union with Fiserv DNA preferred. 

Apply
AVP Market Development & Operations
Visit Greater Texas Credit Union

AVP Market Development & Operations

Approaching $1 billion in assets, Greater Texas Credit Union (also known as Aggieland Credit Union in the Brazos Valley) is a financially sound and well-respected financial institution with headquarters located in eclectic Austin, TX.  Founded in 1952, the credit union embraces the philosophy of the industry through its mission to enhance the financial well-being of members while preserving the unique benefits of cooperative ownership.  The credit union has an outstanding opportunity for a branch sales and operations leader to join their team as the Assistant Vice President – Market Development & Operations. 

In this pivotal role you will be responsible for achieving business results through people by bridging strategic retail sales objectives to branch behaviors and deliverables. To be successful in the role, you will also need to bring an entrepreneurial approach to drive business development. Additionally, this role is jointly responsible for policy creation to drive operational consistency across the organization.

Essential duties and responsibilities include:

  • Bring an entrepreneurial approach to developing assigned branches within the strategic directives set by executive management.
  • In collaboration with other Market AVPs and the COO: create, develop, and update all operational policies.
  • Attract, coach, and engage assigned staff through servant leadership and continuous coaching.
  • Provide senior level guidance and support to assigned Branch Managers regarding member concerns, operations, and branch development (sales and service).
  • Drives product sales and branch performance and provides strategic direction that is focused on growth and development of assigned branches in the region.
  • Ensures assigned branches are adequately staffed with the support of Talent Acquisition and Learning & Development, with qualified, well-trained personnel.
  • Reinforce the Credit Union’s mission, vision, and values by serving as a culture agent, motivating employees to achieve higher standards, and promoting a commitment to excellence in service, and technology-driven products and processes.
  • Conducts frequent branch visits to ensure adherence to credit union policies, successful implementation of new products and services, and to develop and maintain strong professional relationships with branch employees.
  • Partners with Marketing to promote community development and service to the communities in the assigned market.
  • Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures. The BSA training is to be completed within 90 days of employment.

The selected candidate will provide exceptional service to members, coworkers and business partners, always represent the credit union in a professional manner, have a solid understanding of credit union products and services and be aligned with the organizational mission, vision, and core values.  Furthermore, they will be a servant leader with experience in entrepreneurship, strategy execution and problem solving with excellent verbal and written communication skills. Five plus years’ experience successfully managing multiple credit union or bank branches required with strategic planning and community relations preferred.

Apply
Chief Financial Officer
Visit Generations Federal Credit Union

Chief Financial Officer

Located in San Antonio, TX with $700 million in assets and 50,000 members, Generations Federal Credit Union is a solid, full service financial institution with an entrepreneurial spirit and member-centric culture that is consistently named “Top Workplaces" in the region.  They are a community-based organization that keeps their community strong through employee volunteers, education scholarships and partnerships and creating accounts to meet the needs of members from every generation for everyday needs to major purchases to lifelong investments. 

Due to an upcoming retirement, the credit union seeks to continue their path of success and seeking an experienced financial executive to join their team as the Chief Financial Officer.  The CFO will direct, oversee, and be responsible for the financial activities of the credit union to include planning, controlling, and directing the credit union’s accounting, financial, liquidity, and investment programs/systems.  Additional responsibilities include:

  • Provides guidance, support and counsel to the President/CEO and Board regarding the credit union’s financial position, reporting systems, policies, procedures, and programs ensuring earnings are maximized and cost containment strategies are employed.
  • Appraises the organization’s financial condition and coordinates issuance of periodic financial and operating reports that adequately assesses and reports on the results of operations in conformity with Generally Accepted Accounting Procedures (GAAP) and Federal Regulations.
  • Oversees the Asset Liability (ALM) program which includes Interest Rate Risk, Concentration Risk, Liquidity & Investment measures, and controls.
  • Oversees the investment program for the organization.
  • Directs and analyzes studies of general economic, business, and financial conditions and their impact on the organization’s policies and operations. Performs and interprets detailed analytics and trend analysis to lead institution towards sound decision making and effective fiscal responsibility.
  • Establishes institutional financial goals and objectives and measures performance against the strategic business plan and financial metrics. Develops strategies to augment strategic goals to enhance efficiencies, earnings opportunities and effectiveness of proposed plans.
  • Partners with other functional areas to attain production and business development goals and objectives. Works closely with CEO and Executive Management Team to support management and implementation of companywide projects and initiatives.
  • Develop, analyze, and evaluate liquidity forecasting, income simulation, and net economic value (NEV) models for institution to assess and mitigate credit, interest rate, and liquidity risk to the organization. Develops strategies and conducts “what if” scenario analysis to plan for uncertain economic circumstances.
  • Coordinates and represents the credit union with external and internal auditors, federal credit union examiners to ensure the credit union is in compliance with prescribed accounting methods set out in regulation, law, FASB rules, and generally accepted accounting principles.
  • Offers, analyzes, interprets new opportunities for institutional growth, providing pro forma and strategic analysis to evaluate initiative and return on investment (ROI).
  • Serves as a fiduciary for Pension and 401K programs.
  • Directs and coordinates the insurance needs and administration of credit union’s insurance program (bond, professional liability, property and casualty etc). Evaluate and determine coverage and deductible thresholds and report annually to the Board of Directors.
  • As part of the Executive Management Team, promotes the credit union both internally and externally.
  • Responsible for the recruitment, development, motivation and retention of assigned management staff conforming to budgetary objectives and personnel policies. This shall be accomplished through the consistent practice of sound human resources concepts, thereby achieving teamwork, employee security, mutual respect, maintenance of the highest level of professionalism and a stake in the credit union’s success.

This individual will have demonstrated acumen in the areas of strategy, finance, accounting, ALM, investment strategies, accounting principles and financial regulations; possess excellent communication skills and have the greatest levels of integrity and trust. Bachelor’s degree, proven leadership skills, experience working at a financial institution and a passion for the credit union industry required. CPA/CFA and/or MBA preferred.

Apply
Chief Lending Officer
Visit University Credit Union

Chief Lending Officer

Located in Los Angeles, with $1 billion in assets and over 50,000 members, University Credit Union has become one of the most successful credit unions in the industry.  The credit union is experiencing record numbers in profitability, is ranked #1 in its peer group for organic growth and has achieved extraordinary member service levels.  The credit union seeks to continue their path and is looking for an experienced lending leader to join their team as the Chief Lending Officer. 

Reporting to the CEO, this role is to assist the credit union in the achievement of its goal to always make a positive difference in each member’s financial life.  This is accomplished by providing the highest quality of service to internal/external members, and by directing all lending functions of the credit union.  They will develop and implement a lending strategy focused on reaching organizational short-term and long-term objectives and participate in the general management of the organization as a member of the Executive Team.

While meeting the service standards for the credit union, they will oversee and lead all aspects of credit union lending including consumer, mortgage and commercial lines; manage staff who plan, develop, organize, implement, direct and evaluate the organization’s lending functions.  Participate in the development of credit union goals ensuring loan products, processes, collection procedures and compliance measures are in place. Provide ongoing evaluation of lending products and programs; monitor delinquency and collection efforts; evaluate risks and direct efforts for mitigation as needed or directed. Work with Marketing to establish lending strategies ensuring reach to the member base and recommend and implement changes to products and/or processes as needed.  They will also align lending strategies will all organizational objectives; stay abreast of lending and market trends for the best positioning of the credit union; and ensure all lending activities are compliant with applicable laws and regulations revising credit union policies and/or processes as necessary. 

The selected candidate will have a history of demonstrated success in the lending arena, knowledge of consumer, mortgage and commercial lending, a forward-thinking mindset, excellent leadership and communication skills, belief in the cooperative culture and exceptional integrity and trust.  Bachelor’s degree and a minimum of 10 years progressive experience in lending with at least 7 years in management at a bank or credit union required.

Keywords:  CLO, Chief Lending Officer, bank, credit union, SVP, VP, Vice President, lending, loan, commercial lending, consumer lending, mortgage lending,

About University Credit Union

Established in 1951, University Credit Union offers membership to employees, students and alumni of UCLA, Pepperdine University, Loyola Marymount University, Santa Clara University, Mount St. Mary's University, Saint Mary’s College of California, West Coast Conference universities, UC Davis and the UC sytem and other universities throughout California. UCU offers a variety of products and services including checking accountscredit cardshome mortgages, commercial loans, auto loanspersonal loansinsuranceinvestments, as well as mobile banking and online banking.

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Chief Marketing Officer
Visit Freedom Credit Union

Chief Marketing Officer

Freedom Credit Union, located in the Greater Philadelphia area, is a strong financial institution exceeding 70,000 members and $1.1 Billion in assets.  Originally chartered in 1934, the Credit Union now serves anyone who lives, works, worships, performs volunteer service, or attends school in Bucks, Chester, Delaware, Montgomery, or Philadelphia Counties.  They have a strong history of being a member driven, community focused full service financial institution that offers an excellent banking alternative to consumers and has emerged as one of the most respected institutions in the region.

The Credit Union is in search of an experienced marketing executive to join their team as the Senior Vice President / Chief Marketing Officer.  This individual will improve upon the Credit Union's competitive position, consistent with its mission, within the markets served; develop objectives, policies and programs for marketing and public relations activities of the Credit Union; plan, direct, and coordinate the efforts of marketing and business development toward the accomplishment of overall objectives.

Specific functions include:

  • Directs all advertising promotions for products and services; develops advertising programs and collateral materials.
  • Develops, proposes, gains acceptance for and implements strategic plans designed to meet the credit union's short- and long-term marketing and organizational objectives.
  • Directs marketing planning, including an analysis of competitive products/services techniques, legislation, budgets, pricing and distribution.
  • Conducts market research and recommends product/service modifications or improvements.
  • Promotes and enhances the image of the Credit Union in business and local communities. Oversees community and membership event planning. Coordinates special events; monitors planning, schedules, and implementation as required for proper execution of each event. Coordinates the annual meeting, including production of reports, facilities and meeting logistics. Participates in events and activities as required.
  • Hires, reviews, schedules, trains, and monitors the work of direct reports: conducts performance reviews; allocates resources to meet operational needs within the department; reviews and approves, denies, or modifies department recommendations from subordinates.
  • Develops and implements strategy for best serving/acquiring Community Business Partners. Works with sponsor group(s); promotes Credit Union to employees and works with sponsor to maintain a positive relationship. 

The selected candidate will have a history of demonstrated success in marketing with a strategic mindset, excellent leadership and communication skills and have experience building a team.   A passion for the industry, eight plus years’ experience in marketing with a minimum of 5 years in management required. A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree also required. Partial remote work environment is possible.

 

Keywords:  credit union, bank, SVP, VP, vice president, CMO, marketing, digital strategy, digital marketing, digital, SEO, advertising, community, strategic planning, strategy.

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Assistant Vice President of Digital Experience
Visit Greater Texas Credit Union

Assistant Vice President of Digital Experience

Approaching $1 billion in assets, Greater Texas Credit Union (also known as Aggieland Credit Union in the Brazos Valley) is a financially sound and well-respected financial institution with headquarters located in eclectic Austin, TX.  Founded in 1952, the credit union embraces the philosophy of the industry through its mission to enhance the financial well-being of members while preserving the unique benefits of cooperative ownership.  The credit union has an outstanding opportunity for a strategic and tactical leader to join their team as the Assistant Vice President – Digital Experience

 

In this role, you will implement and manage the member-facing digital experience and dependent back-end processes to offer a top-tier, frictionless and connected experience to Greater Texas membership. Reporting to the CIO, this role will direct the daily operations of the product management team and is required to proactively collaborate with all functional areas of the Credit Union and vendors. This is a highly visible role that will be seen as the execution and delivery point of contact for mobile, online and core banking systems ensuring broad and deep bi-directional integration with other digital services such as online loan, deposit origination systems, business banking services and appropriate backend systems and processes.

 

Essential duties and responsibilities include:

 

  • Lead development, prioritization and execution of the digital roadmap that continuously improves the member experience and engagement.
  • Ensures the digital member experience and journey(s) are foremost in the digital product decision-making.
  • Monitors external best-in-class digital experiences and market trends among competition and identifies potential impacts on the digital experience strategy.
  • Develop innovative solutions to complex member experience needs through collaboration with relevant marketing, business, technology, and design leaders.
  • Direct daily operations of the product management team.
  • Maintain a cohesive, highly trained, and motivated team, sufficient to meet operational and strategic demands.
  • Ensures digital experience and backend processes are consistently compliant with FFIEC guidelines.
  • Keeps up with voice of the customer through market studies, focus groups, and other learning methodologies to discover ways to continuously improve digital experience.
  • Develops and maintains budget for the digital services department.
  • Develop HOW TO's, SOP's and FAQ’s and assist with training of member contact team.
  • Demonstrate a sense of urgency and excellent communication and problem resolution skills when handling crisis in digital channels.
  • Utilizes design thinking to implement technologies with a focus on delivering top tier member experience.

 

 

The selected candidate will provide exceptional service to members, coworkers and business partners, always represent the credit union in a professional manner, have a solid understanding of credit union products and services and be aligned with the organizational mission, vision, and core values.  Furthermore, they will be a servant leader with experience in vendor management, problem solving, strategy development with excellent verbal and written communication skills. Five plus years’ experience in implementing, managing, or supporting digital experience and/or product teams required.  Background in the financial industry strongly preferred. Experience with Fiserv DNA, Hyland On-Base, Meridian Link, online banking and app technologies used by community banks and credit unions, software development and business intelligence would be helpful. Fiserv DNA experience required.

Keywords:  bank, credit union, information technology, IT, vice president, VP, digital experience, data analytics, digital strategy, customer experience, member experience, business intelligence, BI

Apply
Chief Operating Officer / SVP Operations & Member Relations
Visit Los Angeles Police Federal Credit Union

Chief Operating Officer / SVP Operations & Member Relations

Since 1936, Los Angeles Police Federal Credit Union (LAPFCU) has been law enforcements premier credit union serving the financial needs of the Los Angeles law enforcement community, their families and select police-related groups. With over $1.3 billion in assets this member centric, family oriented, dedicated, and proud team have driven a culture and organization to be one of the most recognized institutions in the industry.  LAPFCU has also been recognized on multiple fronts for being consistently “The Employer of Choice” or “Best Place to Work” amongst its peers.

 

LAPFCU is at a pivotal time in its history and is looking to hire a strategic and tactical executive to join their team as the Chief Operating Officer / SVP, Operations & Member Relations. Reporting to the CEO, the COO is responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions. This position directly supervises the Vice President of Member Services, Vice President of Loan Services and Vice President of Marketing & Business Development to ensure achievement of sales goals including but not limited to, desired levels of product sales, ensuring delivery of our Service Promises and maintaining the credit union's Quality Service Standards in every situation.  They will also be responsible for overseeing the organization planning and directing all of the credit unions lending, member service branch operations and marketing & business development functions and is responsible for prudent management of the loan portfolio, branch services and effective marketing & business development programs to maximize profits, growth and quality of service.

The selected candidate will have at least 7 years of demonstrated experience at an executive (VP+) or senior leadership level, with deep operations experience and familiarity with lending and marketing department functions and standard KPIs.  Exceptional verbal/written communication and organizational skills, and strong executive presence and ability to influence those at various levels within the organization (from Board to front-line associate). Demonstrated success in leadership and executive presence, including strong capabilities in relationship-building with associates across an entire organization.  Exceptionally self-driven and motivated, with a strong ability to inspire others and lead eloquently through periods of deep organizational change and be extremely organized and well-versed in project management. 

 

Keywords:  bank, credit union, lending, loan, retail operations, retail lending, branch operations, branch management, CXO, Chief Experience Officer, Chief Operations Officer, Chief Operating Officer, COO, member service, marketing, EVP, SVP, VP, vice president, digital, digital strategy, chief

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Vice President of Marketing
Visit Park Community Credit Union

Vice President of Marketing

Park Community Credit Union was established in 1965 to serve the employees of General Electric’s Appliance Park in Louisville, Kentucky, hence the name “Park” Community Credit Union. Approaching $1.2 Billion in assets and 17 branches they serve the larger communities they are in, being Louisville Metro, Southern Indiana, and the Bluegrass Region including Lexington, Richmond, and Berea. At Park Community they STRIVE (Serve you, Thank you, Respect you, Inform you, Value your time, and Exceed your expectation) to be a full-service financial institution where it’s always your life, your money, and your way. At Park Community they know you are a member and not a number and the first thing they will do is lend an ear. 

The credit union is seeking an experienced marketing professional to join their team as the Vice President of Marketing.  They will assist the credit union in the achievement of its goal to always make a positive difference in each member's financial life. This is accomplished by providing the highest quality of service to internal/external members and by improving the credit union's competitive position, consistent with its mission, within the markets served; develop objectives, policies and programs for marketing activities of the credit union; plan, direct, and coordinate the efforts of marketing and sales toward the accomplishment of overall credit union objectives.

 

Essential Functions and Responsibilities:

35%     While meeting the service standards for the credit union, Direct all advertising and sales promotions. Develop advertising programs and collateral materials. Oversee all digital marketing efforts, including social media activities for the organization. Oversee website design and maintenance for best branding and information efforts. Oversee and manage all corporate partnerships. Assist in the development and enhancement of the member experience.

15%     Directs marketing and sales planning, including an analysis of competitive products/services and selling techniques, legislation, budgets, pricing and distribution.

10%     Conduct market research and recommend for product/service modifications or improvements.

10%     Direct the activities of marketing staff. Hire, train, develop staff needed to carry out marketing and design requirements. Provide feedback as needed or required.

10%     Coordinate special events; monitor planning, schedules and implementation as required for proper execution of each event. Coordinate the annual meeting, including production of reports, facilities, and meeting logistics.

10%     Develop marketing budget and work within those guidelines to secure marketing efforts Including advertisements, contractual agreements, etc. focused to achieve credit union objectives.

5%       Produce reports regarding effectiveness of marketing efforts for management as assigned.

5%       Performs other duties as assigned.

The selected candidates will have a solid background in all areas of marketing including digital marketing, member experience and analyzing data and trends in marketing.  Eight to ten years of similar or related experience with demonstrated management, supervisory, and organizational abilities; strong analytical, communication, research and problem-solving skills required.  (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree also required.

Apply
VP Lending
Visit Mocse Federal Credit Union

VP Lending

Located in the beautiful Central Valley of CA in Modesto lies MOCSE Federal Credit Union.  With $400 Million in assets, the credit union is one of the most admired and community driven credit unions in the industry with very dedicated and loyal employees that thrive on the credit union core values of focusing on member needs, open communication, respect, teamwork, accountability, and cooperation. 

Due to an upcoming retirement, MOCSE FCU has an excellent opportunity and is seeking a strategic and tactical lending leader to join their team as their next Vice President of Lending.  Reporting to the CEO, The VP will drive growth and operational excellence in all facets of the loan life cycle by leading teams both directly and indirectly across the organization for the mortgage, consumer, and commercial lending department areas.  They will plan, develop, organize, implement, direct, and evaluate the organization’s lending functions and participate in the development of credit union goals ensuring loan products, processes, collection procedures and compliance measures are in place. They will provide ongoing evaluation of all lending products and programs; monitor delinquency and collection efforts; evaluate risks and direct efforts for mitigation as needed or directed. They will also align lending strategies will all organizational objectives; stay abreast of lending and market trends for the best positioning of the credit union; and ensure all lending activities are compliant with applicable laws and regulations revising credit union policies and/or processes as necessary. 

The selected candidate will have a history of demonstrated success working for a bank or credit union in the lending arena and have knowledge of all lending areas with direct experience working in commercial or business lending.  They must have a forward-thinking mindset, excellent leadership and communication skills, belief in the cooperative culture and have exceptional integrity and trust.  Five to ten years similar of related experience and a college degree or equivalent required.   

Keywords:  CLO, Chief Lending Officer, bank, credit union, mortgage, consumer, commercial, lending, loan, underwriting, commercial loan, vice president, VP, manager, business lending, commercial lending, bank, CUSO, SBA, CRE, C&I, commercial real estate, small business, mortgage lending, relationship manager, consumer lending, indirect, bank, credit union.

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VP of Business Services Solutions
Visit University Credit Union

VP of Business Services Solutions

Located in Los Angeles, with $1 billion in assets and over 50,000 members, University Credit Union has become one of the most successful credit unions in the industry.  The credit union is experiencing record numbers in profitability, is ranked #1 in its peer group for organic growth and has achieved extraordinary member service levels.  The credit union seeks to continue their path and is looking for an experienced business / commercial lending and credit leader to join their team as the Vice President of Business Services Solutions. 

Reporting to the Executive Vice President, this individual will oversee all sales and operations for business services with heavy focus on Commercial Real Estate Lending; meeting the needs of all employees and members in compliance with all organizational policy and regulatory requirements.  Other duties include:

Develop and implement efficient operational, servicing and documentation procedures, methods and work systems while providing high levels of member service.  Implements and maintains loan operation policies and procedures to ensure compliance with State and Federal regulations and internal compliance requirements.  Ensure systems in compliance with established business, audit and regulatory needs.

Develop new commercial business and broaden existing portfolio with an emphasis on commercial lending services.  

Works with EVP on implementing new products and services and building business services solution area.  Actively seeks ways to improve efficiency and effectiveness by leveraging systems and working with leadership to accomplish goals.  Collaborates extensively with other leaders to develop operational and technological efficiencies and servicing strategies. 

Coordinates and communicates with business services solution related vendors on interfaces, system enhancements, end user issues and problem resolution.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

The selected candidate will provide exceptional service to members, the internal team and business partners and be aligned with the organizational mission, vision and core values.  Excellent written, verbal, presentation, and people skills, forward-thinking mindset, and a minimum of five years’ experience in commercial lending and/or credit required with three plus years in management.

About University Credit Union

Established in 1951, University Credit Union offers membership to employees, students and alumni of UCLA, Pepperdine University, Loyola Marymount University, Santa Clara University, Mount St. Mary's University, Saint Mary’s College of California, West Coast Conference universities, UC Davis and the UC system and other universities throughout California. UCU offers a variety of products and services including checking accountscredit cardshome mortgages, commercial loans, auto loanspersonal loansinsuranceinvestments, as well as mobile banking and online banking.

keywords: commercial lending, business lending, commercial loan, loan, credit commercial credit, underwriting, processing, business services, bank, commercial real estate, CRE, lending, commercial credit officer, credit officer, CCO

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VP of Business Development
Visit University Credit Union

VP of Business Development

Located in Los Angeles, with $1 billion in assets and over 50,000 members, University Credit Union has become one of the most successful credit unions in the industry.  The credit union is experiencing record numbers in profitability, is ranked #1 in its peer group for organic growth and has achieved extraordinary member service levels.  The credit union seeks to continue their path and is looking for an experienced sales leader to join their team as the Vice President of Business Development (Engagement). 

Reporting to the Chief Marketing Officer, this individual is a highly collaborative, influential, and experienced leader responsible for developing and meeting the sales goals outlined in the Engagement's scorecard, with an emphasis on membership growth and community engagement. This is accomplished through the leadership, coaching and direction of the Engagement Officers and establishing relationships with the UCU university partners.
Position responsibilities:

  • Create, administer, and implement business development strategies and tactics for the credit union.
  • Own the UCU contractual obligations by understanding and fulfilling those requirements outlined in the contracts.
  • Collaborate with Marketing on collateral and promotions to further engagement with the university community.
  • Coach the Engagement Team to initiate and develop relationships with key prospects to identify and meet prospects’ personal banking needs.
  • Oversee and implement full sales cycle, including market research, needs analysis, pitch, closing, renewal, and upsell.
  • Maintain relationships with on-campus network to ensure engagement success.
  • Identifies products and services needed by the University Community. Works with external and internal stakeholders to develop and implement new products or services.
  • Responsible for tracking member acquisition, engagement and retention and proactively implements adjustments based on trends.
  • Create and customize presentations and other sales materials in coordination with Marketing.
  • Establish and achieve sales goals, metrics, and milestones. Track and report on progress and success.
  • Capture client and university needs and consult with executive leadership and internal teams for solution development.
  • Manages Credit Union’s community giveback programs with university partners.
  • Manages Credit Union’s financial literacy program for membership and university partners.

The selected candidate will provide exceptional service to members, the internal team and business partners and be aligned with the organizational mission, vision and core values.  Excellent written, verbal, presentation, and people skills, forward-thinking mindset, and a minimum of 10 years’ experience in leading and executing a full sales cycle with 5 years in the banking or credit union industry required.

About University Credit Union

Established in 1951, University Credit Union offers membership to employees, students and alumni of UCLA, Pepperdine University, Loyola Marymount University, Santa Clara University, Mount St. Mary's University, Saint Mary’s College of California, West Coast Conference universities, UC Davis and the UC sytem and other universities throughout California. UCU offers a variety of products and services including checking accountscredit cardshome mortgages, commercial loans, auto loanspersonal loansinsuranceinvestments, as well as mobile banking and online banking.

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President / Chief Executive Officer
Visit First City Credit Union

President / Chief Executive Officer

Approaching $1 billion in assets with branches throughout Los Angeles, CA, First City Credit Union is committed to the people helping people mission of credit unions.   Established in 1937 as America struggled to recover from the Great Depression, First City Credit Union is a reputable organization with over 63,000 members and an impressive financial standing that is primed for additional growth and expansion. 

 

First City Credit Union is looking for a forward-thinking, member-centric, data driven, results and growth focused collaborative leader to guide the organization into the future as their next President / Chief Executive Officer.  Partnering with an engaged board and committed staff, and building on the culture of the Credit Union, the CEO will direct the overall operations with the objective of ensuring financial stability while delivering member service focused growth; establishing and implementing short-term and long-range strategic plans and innovations; and representing the Credit Union within the community.  Additional duties will be to analyze and evaluate the effectiveness of all operations, leading change where necessary; develop and maintain organizational structure and culture; and develop and retain effective, member-focused, leaders within the organization.  The CEO will also represent the credit union to regulatory agencies, trade associations, community and civic organizations, members, and other financial institutions.  At least 10 years of management experience in the financial services industry required.  Master’s degree preferred.

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Chief People Officer
Visit University Credit Union

Chief People Officer

Located in Los Angeles, with $1 billion in assets and over 45,000 members, University Credit Union has become one of the most successful credit unions in the industry.  The credit union is experiencing record numbers in profitability, is ranked #1 in its peer group for organic growth and has achieved extraordinary member service levels.  The credit union seeks to continue their path and is looking for a Chief People Officer (CPO). 

Reporting to the Chief Executive Officer, the CPO advances strategy, develops agile leaders, coalesces culture, and delivers on University CU’s CHAMPION values by establishing and implementing innovative human capital strategies that support the achievement of the CU’s goals and objectives.  They will serve as a member of the Executive Leadership Team, providing information and perspective to help shape strategic initiatives. Provides leadership and guidance while overseeing talent and performance management, total rewards, leadership development, workforce engagement, and learning and development in order to perfect the employee experience with a passion of providing others with the tools for success.

They will create and deliver a learning and development curriculum to ensure employees are effective, productive, and prepared to serve the credit union’s membership, and managers are effective and influential leaders. Oversees all employee, management and volunteer training, and measures effectiveness. Develops University Credit Union’s leadership pipeline for agility, creativity, courageous leadership, and continuous innovation.

The CPO will plan, develop and oversees implementation of effective human resource strategies, talent acquisition practices and protocols to identify needed critical skills, employ, place, and/or transfer internal and external executives, managers, professionals, technicians, and support staff to ensure long term objectives and goals are met

They will lead the credit union’s talent acquisition, transformation, and recognition to achieve desired outcomes. Create compelling engagement and retention strategies, offering a one-of-a-kind employee experience.  Defines and directs the credit union’s compensation philosophy such that total compensation is a magnet for top talent order to maintain the Organization’s objectives and competitive position in the marketplace. 

This position will also be accountable for UCU’s compliance with FMLA, ADA, HIPAA, FLSA, EEOC and all other applicable federal, state and local laws and regulations

The selected candidate will provide exceptional service to members, the internal team and business partners and be aligned with the organizational mission, vision and core values.  Bachelor’s degree, excellent written, verbal, presentation, and people skills, forward-thinking mindset, and a minimum of seven years’ experience in human resources required with five plus years in management.

About University Credit Union

Established in 1951, University Credit Union offers membership to employees, students and alumni of UCLA, Pepperdine University, Loyola Marymount University, Santa Clara University, Mount St. Mary's University, Saint Mary’s College of California, West Coast Conference universities, UC Davis and the UC sytem and other universities throughout California. UCU offers a variety of products and services including checking accountscredit cardshome mortgages, commercial loans, auto loanspersonal loansinsuranceinvestments, as well as mobile banking and online banking.

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Chief Information Officer
Visit OnPath Federal Credit Union

Chief Information Officer

Approaching $500 Million in assets, located near New Orleans, LA, OnPath Federal Credit Union is looking for a technology leader to join their team as the Chief Information Officer.  Since 1961, OnPath Federal Credit Union has been built on personal relationships with a focus on service first.  It’s about finding a path that’s right for you.  Their Mission and Vision entail being financial advocates for their members and the communities they serve and improving quality of life through financial empowerment.  OnPath FCU is a CDFI (Community Development Financial Institution) and MDI (Minority Depository Institution) with their Core Values being: Empathetic, Passionate, Innovative, Integrity and Committed. 

 

Reporting to the President/CEO, this key management position is accountable for directing, coordinating and overseeing all areas of the credit union’s technology infrastructure and information systems.  The position entails having the vision to lead the long-term strategic direction and implementation of efficient and secure systems that are cost effective and will meet current/future member services and decision-making requirements.  As a member of Executive Management, works directly with and collaborates with other Executive Managers for key decision making and to develop and monitor strategic initiatives, organizational performance, corporate culture and corporate image.  This individual will play a key role in strategic planning from the technology perspective and be able to develop the IT roadmap and ensure cyber security while holding staff accountable.  They will also participate in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately, and resources are used responsibly.

 

The selected candidate will provide exceptional service to members, coworkers and business partners, always represent the credit union in a professional manner, have a solid understanding of credit union products and services, be aligned with the organizational mission, vision and core values and be an advocate for the members.  Furthermore, they will strong leadership capabilities, a forward-thinking mindset, track record of success, excellent communication skills and a passion for the industry.  Bachelor’s degree, at least eight years of progressive experience with five or more years in a management role in technology is required. 

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Vice President Consumer Lending
Visit Texans Credit Union

Vice President Consumer Lending

Texans Credit Union, with over $2 Billion in assets located in Richardson, TX, has an exciting opportunity for a proven consumer lending executive to join their team as the Vice President, Consumer Lending. Reporting directly to the Chief Experience Officer, this individual will oversee both direct and indirect lending. They will be responsible for the growth of the Credit Union’s consumer loan portfolio by creating a frictionless member experience and through operational excellence in all facets of the loan cycle. Additional responsibilities will include evaluating underwriting criteria and policy; utilizing technology to enhance loan operations; ensuring compliance and assisting in the development with credit union lending policy; and meeting credit union goals and objectives. This individual will also be instrumental in assisting in developing an evolving culture within the department and expanding the risk tolerance within the portfolio while maintaining quality through calculated analysis. The ideal candidate will have five plus years of experience leading consumer lending operations and will have demonstrated ability to grow consumer loan operations. A diverse mix of direct and indirect lending experience at a financial institution is required.

COMPANY DETAIL

Texans Credit Union was founded in 1953 by 11 Texas Instruments employees who wished to improve the financial well-being of themselves and their co-workers. In 1998, membership was expanded to include the surrounding North Texas communities and Texans Credit Union became Texans Credit Union. Today, they serve over 110,000 members within 12 North Texas counties with the same mission that inspired their founders – to improve the well-being of all Texans. Through their community outreach program, Texans Gives Back, employees are encouraged to enrich, serve, and get involved with their local communities and have provided more than 4,000 hours of community service since 2016. What started as a small group of TI employees wanting to make a difference in 1953 has grown to an institution powered by Texans, for Texans

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President/ Chief Executive Officer
Visit UVA Community Credit Union

President/ Chief Executive Officer

UVA Community Credit Union has grown and expanded over the years as they strive to better serve the needs of communities in Central Virginia.  Founded in 1954, the credit union has grown to $1.4 Billion in assets and has become a strong, humble, member-focused, and community-centric financial cooperative with the social purpose of ‘people helping people.’  With a new corporate headquarters in process and the recent charter expansion that now encompasses over 20 counties and cities, the credit union remains strategically focused to continue to promote the financial well-being of the communities they serve by offering outstanding service, aligned products and services, financial education, and community partnerships.

With the upcoming retirement of their respected and long-term leader, the credit union is in search of a forward thinking, inspirational, and charismatic individual to serve as their next President / Chief Executive Officer.  The CEO will plan, direct, and control all credit union activities in accordance with the credit union plans, policies, and directives established by the board of directors. They will be responsible for ensuring financial stability and member satisfaction commensurate with the best interest of the members, the employees, and the credit union, and will provide strategic direction, vision, leadership, and management in all functional areas. 

This visionary must exhibit exceptional financial acumen, possess demonstrated leadership, be a strategic thinker and decisionmaker, have a collaborative approach, be able to adapt to a changing environment, and have excellent communication skills, to propel this organization into the future with continued service excellence.  The ideal candidate will have a minimum of 10 years’ senior management experience at a financial institution, a proven track record of success, and a strong desire to be active in the community and industry.  Bachelor’s degree preferably in business administration or related field is required; MBA preferred.

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Lending Manager
Visit Spokane Firefighters Credit Union

Lending Manager

Spokane Firefighters Credit Union was founded by Spokane Firefighters in 1934, during the Great Depression.  This was a time when trust in banks was at an all-time low and Americans with common interests banded together to form their own financial cooperatives.  While many credit unions have expanded their membership fields to include just about anyone, we have remained closed to all except those that we have always served, which are firefighters and their families.  The Credit Union is in excellent financial condition and provides quality in-person service while keeping up with the very latest in electronic banking technology. Their Mission Statement says it all: “Improve the quality of life for our members by providing personalized financial services.” 

The credit union has an exciting new opportunity for a lending specialist to join their team as the Lending Manager.  This individual is responsible for the administration and efficient daily operations of the credit union’s mortgage and consumer lending programs.  They will ensure the credit union is complying with all federal, state and local laws and regulations; promote all credit union products and services and lead, mentor and train junior staff members.  This position also assists senior management in evaluating the lending program and developing, updating and implementing policies, and procedures.  The position requires continuous effort to improve operations, decrease turnaround times, develop loan marketing campaigns, streamline work processes, and work cooperatively and jointly to provide exceptional member service. 

The selected candidate will have a history of demonstrated success in the lending arena, be active in the community and have a solid background in residential mortgage lending origination at a credit union and/or bank.  Additionally, they will have a forward-thinking mindset, relevant management experience, ability to multitask, strong attention to detail, willingness to try new things, excellent project management, analytical and communication skills, belief in the cooperative culture and exceptional integrity and trust.  Five to Ten years similar or related experience and/or a college degree or equivalent and completion or willingness to complete CUNA Management School required.

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VP Commercial Lending
Visit True Sky Credit Union

VP Commercial Lending

Starting in 1946 as CAA Employees Credit Union serving the Civil Aeronautics Administration, the Credit Union still embraces this heritage through its name True Sky Credit Union.  Exceeding $800 million in assets and nine branches, the organization now serves members within the Oklahoma City metro area and has emerged as one of the most respected institutions in the region.  The Credit Union is in search of an experienced business / commercial lending executive to join their team as the Vice President of Commercial Lending.  They will help build our commercial lending and deposit program, including planning, directing and coordinating activities, insuring compliance with credit union lending policy; assisting in development of business lending policy; develop new business services programs as needed; and managing loan activity and production to meet credit union goals and objectives.  They will also be responsible for policy updates, policy compliance and regulatory compliance and ensures the Credit Union is in compliance with new regulations; develops procedural changes as compliance requires or new programs demand.  The selected candidate will have a history of demonstrated success in commercial or business lending, excellent leadership and communication skills and a passion for the industry, five to seven years’ experience in commercial or business lending with at three years of management required. Please go to www.ShanleySearch.com and use ID TrueComm when applying.

 

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